Refund policy
Returns and Refund Policy
Change-of-Mind Returns
MiniPitStop offers a 30-day change-of-mind return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unused, with any original packaging, accessories and documentation included. You will also need proof of purchase.
To request a return, please contact us at support@minipitstop.com.au. Returns are processed through our Brisbane, Queensland location. Return instructions will be provided after your return request has been approved.
Please do not send items back without first contacting us.
Customers are responsible for return shipping costs for change-of-mind returns.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty or if you receive the wrong item. Please provide details of the issue and, where possible, photos of the product and packaging so we can assist you.
Your rights under the Australian Consumer Law apply in addition to this policy. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.
Exceptions and Non-Returnable Items
Certain items may not be eligible for change-of-mind returns, including custom or special-order products, gift cards, and items that have been used, damaged after delivery or are not in their original condition.
These exclusions do not limit any rights or remedies you may have under the Australian Consumer Law.
Sale Items
Sale or discounted items may not be eligible for change-of-mind returns unless otherwise stated. However, sale and discounted items remain covered by your rights under the Australian Consumer Law.
Exchanges
If you would like to exchange an eligible change-of-mind item, please contact us at support@minipitstop.com.au. Depending on availability, the simplest option may be to return the original item and place a separate order for the replacement item.
Refunds
For approved change-of-mind returns, we will notify you once we have received and inspected your return. If approved, the refund will be issued to your original payment method.
Customers are responsible for return shipping costs for change-of-mind returns.
Where an item is faulty, damaged or supplied incorrectly, your rights and available remedies are determined in accordance with the Australian Consumer Law.
Please remember that your bank or payment provider may take additional time to process and post a refund after it has been issued.
Contact Us
For return and refund enquiries, please contact:
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.