Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be extended. Customers will be notified of any significant delays.
Domestic Shipping
MiniPitStop currently ships Australia-wide.
Estimated delivery times will be shown at checkout where available. Delivery times are estimates only and may vary depending on the destination, carrier network, peak periods and circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight and destination of your order.
Order Tracking
Tracking information will be provided once your order has been dispatched.
Damaged or Lost Parcels
If your order arrives damaged, please contact us as soon as possible at support@minipitstop.com.au and, where possible, include photos of the packaging and product so we can assist you.
If a parcel appears to be lost in transit, please contact us at support@minipitstop.com.au and we will work with the carrier to investigate and help resolve the issue.
Nothing in this policy limits your rights under the Australian Consumer Law.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate shipping address. If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.
Orders returned due to an incorrect address may incur additional shipping charges for redelivery.
Contact Us
For shipping enquiries, please contact: